Privacy Policy

At Prelude Therapy, your privacy and trust are deeply important to us.
We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it.

1. What Information We Collect

We may collect personal information when you:

Fill out forms on our website (such as enquiries or booking forms)
Contact us via email, phone, or text
Engage with our therapy services

This information may include:

Your name
Your contact information (email address, phone number, address)
Information relevant to your therapy needs (e.g., background history, goals)
Payment information (if applicable)

We only collect information that is necessary to provide you with our services or respond to your enquiries.

2. How We Use Your Information

We use the information you provide to:

Communicate with you about services, appointments, and enquiries
Deliver and tailor therapy services to your needs
Manage billing and administrative processes
Meet legal and professional obligations

We will never sell, rent, or share your personal data for marketing purposes.

3. How We Store Your Information

Your information is stored securely in line with GDPR and UK Data Protection regulations.
We use secure systems to ensure your data is protected against loss, misuse, or unauthorised access.

We keep your information only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

4. Your Rights

You have the right to:

Access the information we hold about you
Request correction of incomplete or inaccurate data
Request deletion of your personal data (where appropriate)
Object to or restrict certain uses of your data
Withdraw consent at any time (where consent is the basis of processing)

If you would like to exercise any of these rights, please contact us directly at info@preludetherapy.com

5. Sharing Your Information

We will only share your information:

With your consent
If required by law
If necessary to protect vital interests (e.g., safeguarding situations)

When referrals or collaboration with other professionals are needed, we will always seek your permission first.

6. Cookies

Our website may use cookies to enhance your experience.
You can choose to accept or decline cookies through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time.
We encourage you to review it periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions about this Privacy Policy or how we manage your personal data, please contact:

Prelude Therapy
Email: info@preludetherapy.com
Phone: 07539426123